I love trying to figure out what will really make a guest’s stay with us memorable. Sometimes it’s advice about a good restaurant. Sometimes it’s just getting them to the airport on time. Last week it was a piece of cake. Literally!

We were having this big Mercedes-Benz event at the hotel for the announcement of their C-class sedan (you’ve got to see this car — total ride and a half). And one night the Mercedes folks were feeling stressed because they needed color copies of their press material but it was 11pm and we couldn’t find a 24 hour copy place. It was getting pretty tense. Then I remembered seeing some extra blueberry cheesecake slices in the kitchen, so I brought them out, and it helped them relax a little.

Anyway, the event turned out to be a huge success and we received the greatest letter. I just had to include part of it here because everyone worked so hard and deserves the recognition. This is from the event organizer’s thank you to Hotel deLuxe:

“As the advance person for all our events, it falls on me to visit all our potential cities, hotels and resorts. All of our events are run out of only the very best places, including many four and five star resorts. Nowhere, in my twenty seven years of producing large scale events, concert tours and automotive programs, have I ever encountered a better bunch of people than the staff at the Hotel deLuxe, Gracie’s and the Driftwood. As much as the location itself worked for us, it was this staff that will bring us back.” —

Not bad, eh? You got to love a review like that.

Later,

Zach

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